1. (Q) How are the services paid for?
(A) PC Virus Doctors accept secured payment through PayPal or will accept a check or money order/ postal money order by mail. The check must clear the bank first which can take weeks. If you pay by mail then a money order is recommended.
2. (Q) How do I know that I will get the service I pay for?
(A) These are legal contracts we establish online. The contract is simple; you have malware and we give you the instructions on how to remove the malware. It is up to you to follow the instructions given. If you have to start over then we start over with you.
3. (Q) This service is supported by email only?
(A) Yes the Computer Virus Removal Program is entirely supported by Email ONLY.There is no phone support; phone support is not feasible at this time. We are offering this as an affordable service and solution.
4. (Q) So I must be able to send and receive emails to qualify for this service?
(A) Yes, you must be able to send and receive emails for this service to work for you. Now, options are that you may go to your office or another terminal to send and receive the emails and then take the instructions and the downloads to your problem computer and do the repair one at a time. That is fine as there is no time limit for your current problems.
5. (Q) Computer Virus Removal gives full instructions and the downloads are available anytime?
(A) Yes, PC Virus Doctors' Computer Virus Removal will give full instructions and the links to download the software utilities. You can easily download these programs from a clean computer and move them to a USB drive or burn them to a CD. This is also a good practice for any future reoccurrences.
6. (Q) Are these downloaded software utilities updated?
(A) Yes, either the software is currently updated or you will be instructed to update the software and how to update it.
PC Virus Doctors treat each customer with personal responses and competency to ensure quality product delivery. We have years of experience with malware and understand the frustrations users have. We have the solutions and we deliver each and every time to fulfill our obligations.
(4) Before you are ready to start your computer virus removal, email first so PC Virus Doctors are ready to start your ticket. There is no time expiration on your service. When the current malware problems are eradicated the service ends.
Servicing the World with Computer Virus Removal
One Machine at a Time
- Home: Dallas Computer Repair (214) 723-4335
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